Privacy Policy

This Privacy Policy describes how Elmeck Wires & Cables ("we", "us", or "our") collects, uses, and protects information through the Elmeck DMS mobile application ("App"), available on the Google Play Store. This App is intended solely for authorised Elmeck employees and sales representatives.

By using the App, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following categories of information when you use the App:

a. Account Information

• Employee name and employee ID
• Mobile number and email address used for login
• Assigned region, territory, or branch

b. Order & Sales Data

• Orders placed on behalf of dealers or distributors
• Product selections, quantities, and pricing
• Order history and status
• Sales figures attributed to your account

c. Performance Data

• Sales targets assigned to your account
• Target achievement and performance metrics
• Historical sales reports

d. Device & Usage Data

• Device model and operating system version
• App version in use
• Session activity logs (login/logout timestamps)

2. How We Use Your Information

We use the collected information strictly for business operations:

• To authenticate your access to the App
• To record and process orders you place on behalf of clients
• To display your sales performance and assigned targets
• To show current product catalogues and pricing
• To generate sales reports for internal management review
• To provide technical support and resolve issues
• To improve App functionality and user experience

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following circumstances:

• Within the organisation: Your sales data and performance metrics are visible to your reporting manager and authorised Elmeck management.
• Service providers: We may share data with technology vendors who operate the App's backend infrastructure, strictly under confidentiality agreements.
• Legal requirement: We may disclose information if required by law, court order, or government authority.

4. Data Storage and Security

• All data is stored on secured servers with access controls.
• Data in transit is encrypted using HTTPS/TLS.
• Access to backend systems is restricted to authorised personnel only.
• We retain your data for as long as your employment or authorisation with Elmeck is active, and for a reasonable period thereafter as required by business or legal needs.

5. Your Rights

As a user of this App, you may:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data upon termination of employment or authorisation (subject to legal retention requirements)

To exercise any of these rights, contact us at [email protected].

6. Children's Privacy

The Elmeck DMS App is intended exclusively for adults employed or authorised by Elmeck Wires & Cables. We do not knowingly collect information from individuals under the age of 18.

7. Third-Party Services

The App may use third-party services such as Google Play Services for distribution and device compatibility. These services operate under their own privacy policies, which we recommend reviewing separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated effective date at the top of this page. Continued use of the App after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: